Earning Trust in Healthcare

Table of Contents

In the healthcare industry, trust is an important component because health involves risks and uncertainties from the patients. Since sick people purely depend on the intentions and competence of the healthcare workers for their wellness, their confidence is critical. High trust level has been associated with several benefits, which are patient satisfaction, acceptance of recommended treatment, perception of good care, treatment adherence, low anxiety linked to treatment, and increase access to healthcare. In addition, patients are likely to provide sufficient information to trusted healthcare workers, which enhances interactions that result in shared decision-making and autonomy. It is therefore critical for nurse leaders to ensure that that their staff is trustworthy by being role models. According to Reagan (2004), trustworthiness has to be earned, thus the actions of a nurse leader are key to achieving trust. This paper provides a plan I will use to develop trust within my staff.


This plan is based on the trust equation proposed by Reagan (2004), which states that credibility, reliability, intimacy divided by self-orientation are equal to trust. Credibility refers to technical expertise, how we talk and act. Each staff member will be advised to always be truthful and to admit mistakes done. In addition, quality care and providing solutions to community health issues will be important in boosting confidence among the staff and clients. As the leader, I will hang my certificate and diplomas on the wall to increase sincerity.

Reliability is a tangible principle linked to deeds and words. Consistency and dependability determine if the staff is trustworthy. This will be achieved by always attending to the patients as promised. To build trust through reliability with the staff, I will be transparent and self-aware of my strengths and weakness. Moreover, my duties will be executed with higher standards to encourage others to do their best in their work.

Nurses will be encouraged to develop intimacy with each other and the patients. This element requires openness, honesty, and vulnerability. In addition, I will encourage my staff to have respect and empathy. Commjuniorjuniour healthcare workers and being positive in regards to their ability will help in boosting their confidence. For this reason, I will appreciate them each day for the successful work done. Furthermore, the success and milestones achieved by a team member will be celebrated in a aatrief party organized by me.

Self-orientation refers to the degree of a person’s selfishness. The healthcare workers will be encouraged to have the patients’ interests before theirs all the time. A higher self-orientation among leaders reduces the trust gained by patients and the staff (Masood & Afsar, 2017). In the workplace efforts to always do what is right will be made. Therefore, high moral standards and ethics will be upheld in my department. During meetings, a free environment where all the staff members can air their concerns will be created. To gain the staffstaff’st, all the issues raised will be solved appropriately after listening keenly without being judgmental.


In the hospital, communication will be fostered by instituting team meetings at least twice a week for one year. Additionally, I will adopt an open-door policy so that any staff members can easily approach me when the need arises. My team of nurses will be allowed to work in groups when attending patients, this will encourage open discussion when comparing notes during diagnosis. I will demonstrate better communication etiquette for my staff by delivering promises made and communicating when unable to meet them. Effective communication is important among the staff dealing with patients. They are required to give clients information in a non-judgmental and respectful way. To achieve good communication skills among the nurses, bi-annual training will be conducted.

The Modeling Activities

Modelling strategy will be used to sustain, earn, and build credibility with the nurses and patients. This will be achieved by portraying good ideals, which can be emulated by others (Masood & Afsar, 2017). In addition, I will create a team with my staff and form shared values to enhance reliability. The behaviors worth emulation to be adopted include spending resources and time wisely, using proper language suggesting inclusivity such as we instead of I, asking purposeful questions, regularly reflecting values that the teams need to embrace, and following up on promises made.


Trust is established by the staff when commitment towards a clear purpose is shown. As a nurse leader, I will endeavor to believe and follow the organization’s mission, vision, and values (Longacre et al., 2019). I will also ensure that the staff is informed of anything important through effective communication in scheduled meetings. In addition, moral commitment towards my co-workers will be maintained to facilitate job satisfaction among my staff.


Accountability is vital for personal and hospital growth, it will be maintained by my peers in the hospitals. All the respected and skilled practitioners among my staff will be eligible to give constructive criticism and feedback regarding my practice. Peer reviews will take place weekly to enable the correction of failed policies and mistakes. A culture of accountability will be created among my team members.


  1. Longacre, M., Carney, K. O. S., & Patterson, S. (2019). Team inclusion and empowerment among nursing staff in long-term care. Geriatric Nursing, 40(5), 487-493.
  2. Masood, M., & Afsar, B. (2017). Transformational leadership and innovative work behavior among nursing staff. NursInquiryuiry, 24(4), e12188.
  3. Reagan, B. (2004). How to score high on the trust equation. National Underwriter/P&C, 108(19), 10–11.

"Looking for a Similar Assignment? Order now and Get a Discount!

Place New Order
It's Free, Fast & Safe

"Looking for a Similar Assignment? Order now and Get a Discount!